DRPS Launching New Automated Text for Disconnected 9-1-1 Calls

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As of this Friday, DRPS will be launching a new automated text to any cell-phone subscribers that accidentally dial 9-1-1.

Each year, DRPS Communications/9-1-1 receives thousands of 9-1-1 calls that disconnect before any voice contact is made. Some of the reasons for these calls range from cell phone emergency call functions being activated by the inadvertent pressing of certain keys (pocket dials) to children playing with a cell phone.

The follow-up required for these disconnected calls takes valuable time away from communicators who should be responding to actual emergencies.

As a result, a new automated one-way SMS (text) message will be sent to any cell phone in Durham region that has dialled 9-1-1 and disconnected:

The text will read:

DURHAM REGION 9-1-1
*** Do not reply to this text ***

YOUR PHONE DIALLED 9-1-1 but disconnected before reaching an operator. If you have an emergency, call 911 immediately and remain on the line.

You will receive a confirmation call from a blocked number – please answer your phone.

*** Do not reply to this text***

If you receive this message on your cell phone, you should expect a call from a 9-1-1 operator confirming the call was accidental and that you are not in need of assistance.

However, as the message also states, if you do require emergency assistance, you can not reply to the text, but instead must call 9-1-1.

Activation of the automated message function will occur Friday, August 20, 2021.

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