Job Title: Temporary Part-Time Facilities Booking Clerk Posting Number: 003273
Department: Community Services Department
Branch: Recreation and Culture Services
Location: Civic Recreation Complex
Posting Start Date: 2021/08/17 Posting End Date: 2021/08/26 by 4:30pm
Employment Group: CUPE 251 Salary Grade: 04, $27.88 – $31.00
Standard Weekly Hours of Work: up to 24 Shift Work Required: No
Reporting to the Supervisor, Business and Customer Service, The part time Facilities Booking Clerk is responsible for timely, courteous and effective handling of all front-end customer inquiries, requests and transactions in the Facility Booking Office by providing information in response to facility rental inquiries and prepare, process and issue one-off booking requests and last minute over-the-counter bookings. The position also provides administrative, clerical duties within the Facility Booking Office including checking and responding to telephone calls, voice mail, email and redirecting client inquiries. The City of Oshawa strives to provide an environment that cultivates and supports the following core values: Authenticity, Courage, and Trust (ACT).
Duties include providing customer service including, receiving, documenting, and accurately responding to requests, inquiries and complaints from the public and internal clients, delivering front-line service in person, by telephone, fax, voicemail, email, and processing applications; receiving and processing payments, ensuring various cash control and reconciliation functions are accurate; receiving, processing and verifying permit applications and client contracts for clients; liaising with staff, RCS Operations staff and community groups regarding user group conduct or facility issues; assisting Facility Booking Clerk (Clerk F) with overflow permit processing and issuance of completed contracts; and performing other duties as assigned.
Demonstrated knowledge and skills of generally accepted administrative practices and procedures normally associated with an Office Administration College Certificate, plus one year of relevant customer service experience; or have the equivalent combination of education and relevant experience.
A diploma in Office/Business Administration or Recreation and Leisure Studies is a strong asset.
Established PC skills and experience in using relevant software (i.e. MS Office Suite, Class, Intelli).
Strong organizational and negotiation skills; ability to work independently, quickly and competently in a multi-task environment with frequent interruptions and ability to work under pressure to meet deadlines.
Excellent customer service and interpersonal skills, and ability to communicate courteously and effectively, both orally and in writing.
Ability to exercise discretion and tact and maintain a high degree of confidentiality.
Ability to work shifts, including days, evenings and weekends.
Please be advised that position location as noted is at the time of posting and is subject to change, as required due to operational needs.
We would like to thank all applicants however, please note that only those selected to attend an interview will be contacted and all other applicants will be kept on file. Applicants are advised that written, oral and practical testing may form part of the selection process.
Please apply online through our website: https://oshawa.jobs.net/en-CA/search. All applicants are encouraged to provide a valid email address for communication purposes. Please ensure that you check your email regularly to receive any correspondence.
We are an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code (OHRC). The City of Oshawa promotes the principles of diversity, equity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. The City of Oshawa encourages applications from women, Indigenous Peoples and persons of all cultures, ethnic origins, religions, abilities, ages, sexual orientations, and gender identities and expressions.
The City of Oshawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If you require assistance with the application process please contact Human Resource Services by emailing [email protected] or by calling us at 1-905-436-5666. If contacted to proceed to the selection process, please advise us if you require any accommodation. The City of Oshawa will provide accommodations throughout the recruitment and selection and/or assessment process to applicants with disabilities and/or needs related to the OHRC. Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy Act.