COVID-19 reminders for City of Oshawa facilities

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The City of Oshawa reminds community members and visitors of its COVID-19 health and safety protocols at City Hall, Oshawa Animal Services and City recreation facilities. The protocols are in place to further protect residents and visitors from COVID-19 and are in adherence to provincial and regional health authority guidelines and government orders.

City Hall

In-person services are available by appointment only at City Hall. Patrons are reminded that health and safety protocols remain in place at City Hall.

In addition, to counter services available at Service Oshawa, Licensing Services, Property Tax Services and Building Services, a number of additional City services (such as Engineering Services and Planning Services) are available for in-person services by appointment only.

Community members must book an appointment for City services at City Hall by calling 905-436-3311 during regular operating hours (8:30 a.m. and 4:30 p.m., Monday to Friday on business days).

Individuals who have a medical or religious exemption from wearing a mask or face covering must advise staff in advance of their appointment or when requesting an appointment. This provides staff the opportunity to provide an alternative to in-person service, where possible; if an alternative option is not possible, necessary arrangements will be made to serve the individual(s).

We encourage community members to do business with the City online or over the phone. Residents can submit many common requests and report issues through Service Oshawa online. Additional online applications and payment options are available through our online servicesService Oshawa continues to be available to customers via phone, email and live chat during their regular hours, 8:30 a.m. to 4:30 p.m. Monday through Friday on business days and can be contacted by live chat, phone at 905-436-3311 or email at [email protected]

Oshawa Animal Services – Animal Shelter

The Oshawa Animal Services Animal Shelter is open to the public by appointment only. Patrons are reminded that health and safety protocols remain in place.

Community members must book an appointment for in-person services by calling 905-436-3311, ext. 2480 during regular business hours.

Individuals who have a medical or religious exemption from wearing a mask or face covering must advise staff in advance of their appointment or when requesting an appointment. This provides staff the opportunity to provide an alternative to in-person service, where possible; if an alternative option is not possible, necessary arrangements will be made to serve the individual(s).

O.A.S. continues to offer virtual pet adoptions online. For further information on how to apply to adopt an animal, visit the City’s Adoption webpage. For further information, to report a lost/found pet or for licensing services, call 905-436-3311 or view Service Oshawa online options.

Recreation Facilities

City recreation facilities are open for limited use. This includes fitness centres, indoor badminton and pickleball courts and leisure swimming bookings; ice and arena floor rentals; and fall recreation programs by registration. To register or book your visit to a City recreation facility, visit Register.Oshawa.ca. Learn more about fall programs at Oshawa.ca/activeOshawa.

Patrons 12 years and older must be fully vaccinated with government issued ID. This does not apply to youth 12 to 17 years old who actively participate in organized sports (training, practices, games and competitions). Visit ReOpening Recreation for a full list of COVID-19 vaccination requirements, advance booking options and public health protocols. 

Individuals who cannot receive the vaccine due to a medical exemption are permitted entry with a doctor’s note until recognized medical exemptions can be integrated as part of a digital vaccine certificate. Certain exemptions apply, learn more at Oshawa.ca/ReopeningRecreation.

Patrons are reminded that health and safety protocols remain in place at City recreation facilities – including wearing a mask or face covering (with the exception of those who have health, respiratory and sensory issues, various disabilities; are unable to remove the mask without assistance; and, children under the age of two; or for religious reasons).

Stay Connected

The City continues to post updates to its COVID-19 webpage at Oshawa.ca/COVID19. Visit the webpage for the latest updates on changes to services and programs, as well as frequently asked questions and resources. For updates from the City, subscribe to receive Public Notices via email and connect with us on TwitterFacebookInstagramLinkedIn and YouTube.

For information about COVID-19 visit durham.ca/NovelCoronavirus. For vaccine information and appointments, visit durham.ca/COVIDVaccines. If you are experiencing symptoms of COVID-19, book a COVID test by completing the online assessment form at covidswab.lh.ca





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