Notice of Temporary Service Disruption to online Corporate Records Management (Laserfiche) System


Purpose: Upgrade of Laserfiche, our corporate records management system, from Avante (single-repository) to Rio (multi-repository, multi-server) licensing

               Laserfiche software version upgrade from 10 to 11

               Implement Single sign on across all modules

Duration: 24 hours starting from 8:30 am on October 5, 2021

The enhancements and upgrade to the online corporate records management (Laserfiche) system will introduce several new features and improvements to make it easier for users to find, work with, and share documents. It will also include the introduction of direct share for the self-hosted system, and the release of Audit Trail 11. Audit Trail 11 introduces a new audit reporting experience to make it easier to create and view audit reports.

This upgrade also includes numerous bug fixes and performance improvements to both the Laserfiche application and client web public records management system. The Rio platform will have unlimited servers and unlimited repositories which will permit the City to create a development environment separate from production. During the upgrade the following Laserfiche services will not be available:

  • application (repository)
  • weblinks
  • forms

Testing, system validation, and training support for Laserfiche users will follow shortly.


For additional information please contact:

Milena Uzelac
Supervisor Application Development & Support
Corporate Services Department
905.420.4660 ext. 2136

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